Privacy policy

What we collect

• Order details: name, email, phone, billing and shipping address, and the items you purchased.
• Support messages you send us.
• Basic usage data such as pages viewed, used to keep the store working properly.

Payment information

Card details are entered on our payment processor's secure checkout and are never stored on our servers or visible to us. We only receive confirmation that a payment succeeded.

How we use it

To process and deliver orders, provide support, handle warranty and return requests, prevent fraud, and — only if you opt in — send occasional product updates.

Who we share it with

Only the service providers required to run the store: our ecommerce and payment platforms and the freight carriers that deliver your machine. We do not sell your personal information.

Cookies and advertising measurement

Essential cookies keep your cart and checkout working. We also use the Meta (Facebook) Pixel and Meta Conversions API to measure and optimize our ads. When enabled, we share with Meta: pages viewed, products viewed, add-to-cart, checkout starts and completed purchases (order value, currency and product IDs), along with Meta's browser cookie identifiers and your device/browser details. Meta receives this data as an independent recipient for ad measurement and optimization.

Visitors in the EU, EEA, UK and Switzerland are asked first, and this tracking only runs if you click Accept. We keep a record of your choice (when, and which notice version you saw). You can change or withdraw your choice anytime via "Cookie settings" in the site footer; withdrawal stops further sharing immediately.

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it for tax or warranty records. Email us and we will respond.

Retention

Order records are kept as long as required for accounting, warranty, and legal obligations, then deleted.